Confirmation of services
25% non-refundable deposit confirms the booking.
The balance is due 28 days before the first booked touring date.
When a booking is confirmed a contract exists between the client and the guide.
Supplement for Public Holidays
25 December - £198 for a half day and £323 for a full day.
Good Friday, Easter Day, Easter Monday, 26 December & 1 January - £99 for a half day and £162 for a full day.
If a confirmed booking is cancelled, the following charges, plus any unrecoverable expenditure (e.g. pre-booked hotels or tickets) will apply:
At any time: loss of 25% deposit.
Two weeks' notice or less: 50% of the total fee
One week's notice or less: 75% of the total fee
48 hours' notice or less: 100% of the total fee.
The DGA is not responsible for cancellations due to unscheduled closures by third party suppliers, or events beyond its control, but it will take all possible steps to offer an alternative. Nor is it liable for any loss, accident, injury or damage to clients and their personal effects.
In the event of your Guide considering that you should not attempt to do a specific tour - for example because of unexpected adverse weather - and there is no mutually agreeable alternative tour, you will receive a full refund for any monies paid for guide services.
The DGA’s cancellation policy will not be varied to accommodate clients who cancel tours because of conditions prevailing outside the UK. Such costs should be recovered from clients’ Travel Insurer.
The Driver-Guides Association strongly recommends that all clients have suitable travel insurance to cover any losses that may arise from cancellations.
Driver-Guide Licences and Insurance
DGA guides are all covered by public liability insurance. Their vehicles are all insured for private hire or hire and reward use and they hold the correct driver and vehicle licences as required by their local public authority.
Children under 17 must be accompanied by a responsible adult at all times during a tour except by prior agreement.
Seat Belts and Child Seats
UK law requires seatbelts to be worn by all occupants of a moving vehicle.
Clients are responsible for providing an appropriate child car seat for babies and small children. With advance notice your Driver Guide may be able to supply a suitable child seat at an extra charge.
UK law forbids smoking in any vehicle operated by a driver-guide.
Extending a tour
If clients wish to extend their tour beyond the agreed booked time, this is normally possible. Subject to agreement about the additional expense this will incur.
Problems and Complaints
Problems and complaints should be addressed firstly to DGA Reservations in writing. As the DGA operates under the law of the UK, any disputes that cannot be resolved amicably will be subject exclusively to the jurisdiction of UK courts.